A Policy & Procedures Manual is a written record of the agreed policies and practices of an organisation. It should be readily available to all people involved in the management or work of an organisation. From the level of function, a high level activity of an enterprise, the hierarchy goes down to process and sub process. Business process is the operating guideline designed to achieve a specific business objective. Process flow represents the entire process from start to finish showing inputs, paths, action or decision points, and completion and identifies the logic behind function or task. Unwritten policies and procedures often lead to confusion and conflict. Our specialization in this field, combined with our unbridled passion for developing policies and procedures that transforms organizational performance, continues to make our firm the right choice.